Return Policy La Cuisine Appliances is dedicated to our customers 100 percent satisfaction. We are confident that our return policy will ensure your ultimate satisfaction with your purchase. RETURN POLICY FOR KITCHEN ESSENTIALS Most items purchased from La Cuisine Appliances can be returned in new and unused condition within 30 days for a refund of the purchase price less the cost of shipping; you may check the SHIPPING DEDUCTION TABLE. (If your item came with a free gift, the gift must also be returned in new, unused condition to receive a full refund). All fully automatic espresso machines are subject to manufacturer's policies, to return them please contact us at: firstname.lastname@example.org We don't accept returns for used items unless item is defective. Furniture including Kitchen Carts, Kitchen Islands, Working Tables, Benches, Butcher Blocks and Food are not returnable under any condition. If any piece of furniture is defective; it will be exchanged not returned Parts can only be returned when they don't fit the intended replacement unit; if your part doesn't fit and we have shipped the correct product (part number on product matches item number on your invoice); return freight will be paid by customer. We will apply a shipping charge deduction to all refunds; you can find it by clicking here: SHIPPING DEDUCTION TABLE Order Cancellation: We cannot guarantee cancellation of orders once they have been placed. If you have placed and order and need to cancel it, the package needs to be refused upon delivery; shipping charges will not be refundable, including Free Ground Shipping orders unless we are able to cancel your order. There is no guarantee of cancellation once an order is placed. We do every effort to stop orders that are cancelled upon customer request. However, if cancellation is requested while package is in transit, a re-stocking fee will apply. The re-stocking fee to be charged is the cost that carrier charges us for shipping to your destination and back to our warehouse. This re-stocking applies to all Free shipping orders. This charge depends on weight and destination. it varies from 15% to 20% Address Correction While Order Is On Transit: Due to fraudulent activities, we cannot do an address correction once the order has been placed. Instructions to Return/Exchange a Product: All returns must be double boxed -original box + shipping box + protecting material (such as peanuts) Please print the return form and follow the instructions described on it. You can see the return form from the following link: RETURN FORM If you want to exchange your product, fill the RETURN FORM; we will send the requested product with no additional charges as long as this one has the same value as the product(s) you originally purchased; in a case of a price difference, we will either issue a credit or a charge to your account. Coupons are not applied for any exchanges. We do exchange towards our published price in our web-site We don't accept returns for used items unless item is defective. Every manufacturer is different, in certain cases we can work with you in the case of an exchange. As a general rule We don't accept returns for used items unless item is defective. Shipping charges are not refundable under any circumstances Enclume, John Boos Furniture; Organize it All and Home Style products are custom-ordered at your request. Consequently, for returns or refused shipments, you will incur in two additional charges. They are as follows: 1. A shipping deduction based on our SHIPPING DEDUCTION TABLE. This charge was the cost incurred by La Cuisine Appliances for proving free shipping to you 2. A 25% restocking fee. These charges will be deducted from the credit you receive for returns or refused deliveries Please print the return form and follow the instructions described on it. You can see the return form from the following link: RETURN FORM We will apply a shipping charge deduction to all refunds; you can find it by clicking here: SHIPPING DEDUCTION TABLE If you want to exchange your product, fill the RETURN FORM; we will send the requested product with no additional charges as long as this one has the same value as the product(s) you originally purchased; in a case of a price difference, we will either issue a credit or a charge to your account. Allow 2 to 3 weeks before inquiring about return credits. We can not respond to inquiries before that time and by using our site you agree not to dispute the charges for returned items until 8 weeks after receipt by us. We need to inspect every return carefully. No credit will be given for items returned after 30 days or not in the received condition with all packing material included. Items that are not in new and unused condition and in the original manufacturer package will not be accepted for refund or exchange. Returning a product without BAR CODE will result in no possible refund Returning an used product will result in no possible refund. If you received a GIFT with your purchase you MUST return it in the same condition you received it; failure to this claim, will result in no possible refund Damaged Items: In the unlikely event that you receive a broken item you must contact us within 5 business days at 800-995-1440 or email us to email@example.com. Fedex or UPS may arrange to pick up your product. We will send a replacement 1-2 days after the carrier has picked up the product to inspect it; if the item is out of stock, we will refund you. Do not ship back the damaged item unless agreed with us. Do not throw away the original box, peanuts, shipping labels, etc; we need them to process refunds or replacements. Failure to provide the original packing material may end on no credit or replacement. If the item arrived damaged, don't use it, report it within 5-business days after you have received it. Expedite shipping charges will not be refunded under any condition. Defective Items: In the unlikely event that your item is defective within 30-days of purchase, we will ship a replacement once we have received the defective unit; we can ship before receiving the unit; however your credit card will be charged for the amount of the purchase. Once we receive the item back, you'll get a full refund to your credit card. We will be responsible for all shipping charges of both the replacement and the defective units. Don't disregard retail boxes (if ship with one); if you disregard retail box; you'll need to claim warranty directly with the manufacturer regardless when you have received your order After 30-days of receiving the item -counting from the date the shipper carrier has left the merchandise at shipping destination-; warranty issues must be dealt directly with the manufacturer. Short Shipments / Non-Received Items: Report any short shipments or wrong items in your order within 5-business days of receiving the order. Failure to do so will result in no further credit. Please contact us at firstname.lastname@example.org Under rare occasions we have seen that even though the tracking number of the carrier is showing a package as received, it may have been miss delivered or lost; on these circumstances, you have 45-days from the day the carrier is showing the item as received to report a non-received item; failure to do so will result in no further credit or replacement unit(s). Please contact us at email@example.com; once your case has been filed, we will proceed to either refund you or ship a replacement; this process usually takes between 3 and 4 days. Special Conditions For Espresso Machines: Must problems with espresso machines can be fixed over the phone with the assistance of a qualified technician. Please call us toll-free to 800-995-1440 to ask for any advice for a machine you have purchased from us, our staff will provide you solutions to solve your problem. If we cannot solve your problem, please follow all steps described above and the following instructions In case you are returning an espresso machine; please pack all original packaging, warranty card instruction booklets, paperwork, etc... Please clean the machine and making sure it is free of water before shipping. Extract water through the steaming wand and brew group. Any water left in the machine can freeze causing extensive damage. (You are responsible for making sure this is done properly and will be charged if the machine is damaged). IMPORTANT NOTE TO ALL SEMI-AUTOMATIC ESPRESSO MACHINES. Lack of water in the internal boiler, not just the water reservoir, can damage the heating element; these cases are not handled under warranty as this is not a defect of the machine. Customer should watch the water intake hose when starting the machine for the first time to ensure water is being drawn in. If not, they should stop machine immediately and contact us. Expedite Deliveries / Transit Time: Shipping charges are not refundable if there is a delay due to weather conditions or a nature related cause RETURN POLICY FOR APPLIANCES Let us help you do the research Most returns can be avoided before you make your purchase. Please take advantage of our comprehensive site, check model specifications and installation guides or call our knowledgeable appliance specialists for more information. Sometimes issues cannot be avoided, so here are some tips to help you if they arise. Damaged Shipments Inspect your appliance before accepting delivery All of our shipments are 100 percent insured. It is very important to inspect your product thoroughly before accepting and signing for it. Unlike smaller purchases, appliances are delicate and have many parts that are sensitive to rough handling. Though your box and packaging may appear intact, it is still possible that your product may be damaged. Check for both internal and external damage before accepting delivery. If you notice there is damage to the product, refuse the package and note the damage on the delivery invoice. Please call our customer service department immediately, and we will issue a return authorization (RA) number. If damage issues arise after signing for the merchandise, you are responsible for filing all claims with the shipper. Therefore, a thorough inspection of all packages is important before signing. Defective Merchandise Plug in your appliance ASAP to make sure it operates properly It is important that you install your appliance as soon as you can to make sure it operates properly. If you receive an item that is defective upon delivery that is not due to shipping damages, please contact customer support within 24 hours of receipt. If your item is defective after the first use, please contact the manufacturer directly. Contact information for the manufacturer is included in the product literature. If a residential appliance is installed in a commercial location, the warranty is voided. La Cuisine Appliances always goes according to the manufacturer warranties and policies. Once the unit is brought out of the continental United States, the manufacturer warranty is voided. We are not responsible for any installation or shipping charges when La Cuisine Appliances/manufacturer authorize a replacement on a unit. Missing parts are covered within the first 30 days upon delivery receipt. Please contact the manufacturer directly to order any missing parts Product Does Not Meet Your Needs Call within 24 hours if product doesnt meet your needs Before deciding on the model that you will purchase, do all appropriate research as recommended above. If you receive an item that does not meet your needs please call our customer service department within 24 hours of receipt. Any product that has been installed or has attempted to be installed cannot be returned. Returned products must be in brand-new condition with all packaging, product literature and blank warranty cards enclosed in the exact condition in which received. In event of a return or refusal, shipping and handling charges to and from our warehouse are not refundable. Free shipping, rebates and all promotions are voided upon return/refusal of merchandise. All returns must be shipped back to our warehouse prepaid, using the original method of shipment. If your item was shipped by a freight carrier, you must return it with a freight carrier to ensure its safe return) For a list of approved carriers, please contact customer service. All returns/refusals are subject to a restocking fee. We do not accept any returns on air conditioners, special order merchandise and accessories. General Return Policies OF APPLIANCES at a Glance To avoid having to return items, please read all item specifications before purchase, and call us with any questions prior to placing your order. Damaged items should not be accepted upon delivery. After signing for and accepting your item, you are responsible for all damage claims. You must contact us within 24 hours of receiving your item if your product is damaged or does not meet your needs. Call the manufacturer if product is defective after the first use. In the event of a return, you must contact customer service to receive a return authorization (RA) number. We will not accept any returns without a RA. Returns are excepted within 30 days of delivery. All returns are subject to a 30 percent restocking fee. Shipping and handling charges to and from our warehouse are not refundable for returned items. Returned products will not be accepted unless they are in brand-new condition with all packaging, product literature and blank warranty cards enclosed in the exact condition as received. You must return the item using the same shipping methods as it was originally shipped. We do not accept returns on air conditioners and some specially ordered products. We do not accept returns return on special ordered items and commercial laundry equipment. We are not responsible for any missing, incorrect or damaged products delivered more than 30 days after receipt. La Cuisine Appliances does not accept returns for any item that has been installed, used or plugged in. All items must be like-new, in original packaging. La Cuisine Appliances reserves the right to refuse returns.