Poor performance on basic features
Andy
9/3/2020
None of the cooktops are electrically connected in the showrooms, so you can't actually test them to see how they operate in the store before you buy. The first cooktop delivered didn't work properly out of the box. The second unit is questionable. Using the magnetic knob to control the burner is totally erratic. When you rotate it there is usually a delay before the unit responds, and then may jump between settings. The alarm beep on the timer is so quiet, you can't hear it even if having a normal conversation with someone, or doing other work. Is this as designed?
On the plus side, having five burners comes in handy. The two burner sync is handy, and the pan size and simmer controls are very useful. The surface cleans up easily.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Sharp and Easy to Clean
Steve
9/2/2020
my wife and i love this cooktop. it looks great, it's easy to use, and it's easy to clean since the knob is magnetic. we usually keep the knob on the fridge when not in use.
one drawback is the sensitivity of the knob -- you might be turning it and nothing happens, then it jumps ahead 2 or 3 numbers -- so it takes a little finesse and patience.
our cooktop is on an island with a downdraft vent. unfortunately, samsung did not offer a downdraft vent option, so we bought a telescoping one from a different manufacturer and it fits well with this.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Good Value / Great Customer Service
Michael
8/27/2020
Less than a month after we bought the cooktop and had it installed we got an error message on the top and it didn't work. We called customer service and they had technicians out to replace parts and correct the problem. Everything works great now - no problems since
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great Cooktop
CAT1
8/6/2020
Great cook top works in well with other Samsung appliances. Easy to use.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Very Low Quality
Sammie
5/4/2020
the cooktop stopped working after less than two years of use. never had a cooktop with such extremely low quality.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Broken after 2 years
cvbcvbvccbcvbcvb
3/28/2020
totally broken. won't turn on. only two years old. also, bought a samsung $3000 fridge which doesn't make ice anymore. never again.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
